Get in Touch With Us
Questions about how sweepstakes casinos work, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the ways to reach us and what happens once your message lands in our inbox.
How to Reach Our Team
Email is the best way to get in touch. We read every message that comes through and aim to reply within a couple of working days. Send your note to [email protected] and include a short line on what your message is about — it helps us route it to the right person and cuts down the back-and-forth.
We do not currently offer live chat or phone support for the site itself. If your question relates to an actual sweepstakes casino account — a deposit, a coin package, or a redemption issue — that has to go to the operator directly through their own support channels, since we are an independent comparison resource and don't have access to any player's account.
What We Can Help With
We cover a range of topics related to sweepstakes casinos, social casino apps, and how the Gold Coins and Sweepstakes Coins model works. Here's what people usually write to us about:
- General questions — how sweeps coins differ from Gold Coins, how redemptions typically work, or anything else about the sweepstakes model that isn't clear from our guides.
- Corrections — operators change their welcome offers, eligible states, and terms regularly. If you notice something on the site that looks out of date, we want to know so we can check it.
- Feedback on our coverage — suggestions for platforms to look at, criteria we should weigh more heavily, or gaps you think we've missed.
- Partnership enquiries — if you represent a sweepstakes or social casino brand and want to discuss coverage, tell us who you are and what you're proposing.
- Responsible play concerns — if you or someone you know is struggling with their play habits, mention this in your message and we'll point you toward appropriate support resources.
What We Can't Resolve Directly
Because we don't operate any of the platforms we review, there are some things outside what we can handle:
- Account access, verification, or login issues — these go to the operator's own support team.
- Redemption delays or identity verification requests — again, only the platform holding your account can act on these.
- Questions about whether a specific operator is legal to use from your state — laws vary by state and change often, so we'd encourage you to check the operator's terms and your own state's current rules rather than rely on a blanket answer from us. We can point you toward general information, but we don't give legal advice.
If you're comparing operators before signing up, our Best Non GamStop Casinos 2026 page may be a useful starting point alongside the rankings on this site.
How We Handle Your Message
- Your email arrives and is reviewed by someone on our editorial team — not an automated system.
- We check whether it's something we can answer directly, needs a correction on the site, or should be redirected elsewhere.
- You get a reply from an actual person, usually within two working days, though busy periods can push that slightly.
- If your message flags an inaccuracy in one of our reviews or comparisons, we look into it and update the page where warranted.
Keeping Our Reviews Accurate
Sweepstakes casino operators adjust their welcome bundles, state eligibility, and redemption terms fairly often, and we rely partly on readers to flag anything that looks off. If you've used one of the platforms listed on akabistrolincoln.com and something in our write-up doesn't match what you experienced — an offer that's changed, a state that's now excluded, a term that's shifted — that kind of feedback genuinely helps keep the site useful for the next person doing the same research you did.
Thanks for taking the time to read this far. We look forward to hearing from you.